Ordering & Shipping

Because we exclusively collaborate with a curated selection of premium retail partners, our priority is building enduring, long-term relationships. We have designed our purchasing process to ensure maximum transparency, security, and dedicated support for you. Below is a step-by-step guide on how to place your orders and how our global logistics operate.

1. Placing a Request To ensure optimal processing, items must be requested in separate orders based on their production status:

• "Stock" items: 80% to 100% manufactured and ready for rapid fulfillment.

• "Custom" items: Made-to-order. The design phase is finalized, but physical production commences entirely from 0% upon order placement.

Once you have finalized your cart and selected your preferred payment option, if there are any credits available on your Premier Card, a dedicated option will appear immediately below the payment section. You may check this option to apply those credits to your order. Then, simply click the 'Request Order' button to submit your selection for an availability check. At this stage, no payment is required.

2. Verification & Approval Within a maximum of 5 working days, our team will verify exact availability and manufacturing lead times with our Italian facilities. Once notified, you will navigate to your 'Order Info' page. While the page interface loads normally, the sensitive availability results are locked. You must use your unique Allocation Key (which can be found in your Premier Space on the right menu) to unlock and view the specific allocation details—including a direct comparison between your initially requested quantities and the officially confirmed available pieces—before deciding to confirm or cancel the order.

3. Confirmation & Advance Payment Upon your confirmation, we will issue a formal Proforma Invoice. To legally bind the order and initiate production or stock allocation, you must sign the invoice and settle the 30% initial deposit within 5 working days via your selected payment method. If you opted to use your Premier Credits, the credit amount is deducted from the Total first, and your 30% deposit (as well as the final 70% balance) is calculated strictly on the remaining net amount. Once the deposit is successfully received, your request will officially enter the "Processing" stage, and your definitive Order Number will be generated. Please note: This deposit covers immediate upfront manufacturing costs and is strictly non-refundable.

4. Final Balance & Shipping Preparation Shipping fees are calculated based on the final volumetric weight of the packaged goods and will be added to your Final Commercial Invoice. If you selected Full SWIFT (T/T) as your payment option, the remaining 70% balance must be fully cleared before the courier is authorized to collect the goods. For all other payment structures, please review Section 4: Payment Terms & Structures within our General Sales Conditions.

5. Logistics & Import Duties As a courtesy, we voluntarily organize the courier collection process at our facilities. However, all shipments operate under EXW (Ex Works) or FCA (Free Carrier) terms. The absolute responsibility and risk of the goods transfer to you the exact moment the merchandise is handed over to the courier. Because you are solely responsible for any destination customs duties, import taxes, and transit risks, we highly recommend instructing us to add comprehensive transit insurance when we book your shipment, to protect your luxury merchandise.